Notifications
Get in-app and browser alerts, choose Instant, Daily digest, or Off for email, and send critical reports immediately.
In-app and browser
- In-app notifications — a bell in the dashboard navbar with an unread indicator and live inbox updates.
- Browser notifications — optional alerts while a SupaFeedback tab is open in the background.
In Setup → Notifications, each team member picks their own email preference for new feedback:
- Instant (default) — one email per report, up to 3 an hour. Anything beyond that is grouped into one follow-up.
- Daily digest — one summary a day at the hour you choose, in your time zone.
- Off — no new-feedback emails, except critical alerts if they are on.
Every email includes notification settings and unsubscribe links.
Critical alerts
Urgent reports are emailed immediately, even when your preference is Daily digest or Off. Critical alerts are on by default.
- Under What counts as critical?, describe the situations that should alert you (up to 1000 characters). The default covers payment failures, double charges, broken login or checkout, missing data, and anything blocking a customer.
- AI checks each new report against your description. It flags a report only when it clearly matches.
- Critical reports get a Critical badge in the inbox and the email. The type stays Issue, Idea, or Other.
- The toggle and description are personal, so each teammate can define critical differently or turn it off.
Reports moved to Spam never trigger email, critical, or browser notifications. Close the loop with status-update emails when you move a report to In progress or Done.