Feedback Inbox
Triage reports with statuses, AI types, search, filters, and archive, with full visitor context.
What arrives with each report
- The message, the visitor's name and email when identified, and a private screenshot if one was attached. Anonymous visitors get a random friendly name.
- Page URL, browser, OS, device, screen size, country, and user agent are captured automatically.
- AI labels each report as an Issue, Idea, or Other, so visitors never have to pick a category.
- Urgent reports that match a teammate's critical alert description also get a Critical badge.
Statuses and archive
- Move reports through New, Planned, In progress, and Done. In progress and Done send status-update emails to the submitter.
- Archive puts a report aside without deleting it. Archived reports leave the active view; choose Archived in the status filter to find them, then change the status to bring one back.
Search and filters
- Search matches the message, visitor name, email, page URL, and custom metadata.
- Filter by status, or switch between the Inbox and Spam folders.
- Copy email copies the visitor's address when a report includes one.
- Export downloads the current view as CSV or JSON. See Webhooks & Integrations.
Internal notes
- Open a report and add a note for your team. Notes are never shown to the submitter and are left out of emails, webhooks, and exports.
- Authors can edit or delete their own notes. The project owner can delete any note. Reports with notes show a note count in the list.
Keyboard shortcuts
j/kmove between reports,Enteroroopens one, andEsccloses it.j/kalso step through reports while details are open.1–4set New, Planned, In progress, or Done.earchives and!toggles spam.- Press
?in the inbox to see the full list.