Survey Campaigns

Ask a 1–5 question on matching pages without changing the script tag.

Create and publish

  • Set an internal name, the visitor-facing question, and labels for 1 and 5 (defaults Very difficult and Very easy).
  • Save as a draft, then Publish when you want it live. Archive or delete a campaign to stop showing it.
  • Surveys are their own popup, not a fourth tab on Issue, Idea, and Other.

Target paths and delay

  • Leave target paths blank to show the survey on every page.
  • Add one path per line. Each path must start with /. A trailing /* includes that path and its subpages, for example /setup or /onboarding/*.
  • Optional delay is 0–120 seconds after the page is ready. Use 0 to show immediately.

How it appears

  • A published survey can appear even when the widget is set to Click. You do not need Page load turned on.
  • If a survey matches the current page, it takes the automatic slot instead of the page-load feedback popup for that visit.
  • When more than one active survey matches, the newest campaign wins.
  • Each visitor sees a campaign at most once in the same browser. Closing or submitting marks it seen, so it does not chain into another popup.
  • After that visitor has seen the survey, page-load feedback can appear again if it is enabled.
  • The floating button and data-sf still open Issue, Idea, and Other. Surveys use the same theme, primary color, and widget position as the feedback form.

Responses and results

  • Visitors tap 1–5 to submit, then can leave an optional comment.
  • If you identify the visitor with data-sf-name or identify(), that name is stored with the response.
  • Open Results on the Surveys page for shown count, conversion rate, average score, 1–5 mix, comments, page URL, and device context.