Survey Campaigns
Ask a 1–5 question on matching pages without changing the script tag.
Create and publish
- Set an internal name, the visitor-facing question, and labels for 1 and 5 (defaults Very difficult and Very easy).
- Save as a draft, then Publish when you want it live. Archive or delete a campaign to stop showing it.
- Surveys are their own popup, not a fourth tab on Issue, Idea, and Other.
Target paths and delay
- Leave target paths blank to show the survey on every page.
- Add one path per line. Each path must start with
/. A trailing/*includes that path and its subpages, for example/setupor/onboarding/*. - Optional delay is 0–120 seconds after the page is ready. Use 0 to show immediately.
How it appears
- A published survey can appear even when the widget is set to Click. You do not need Page load turned on.
- If a survey matches the current page, it takes the automatic slot instead of the page-load feedback popup for that visit.
- When more than one active survey matches, the newest campaign wins.
- Each visitor sees a campaign at most once in the same browser. Closing or submitting marks it seen, so it does not chain into another popup.
- After that visitor has seen the survey, page-load feedback can appear again if it is enabled.
- The floating button and
data-sfstill open Issue, Idea, and Other. Surveys use the same theme, primary color, and widget position as the feedback form.
Responses and results
- Visitors tap 1–5 to submit, then can leave an optional comment.
- If you identify the visitor with
data-sf-nameoridentify(), that name is stored with the response. - Open Results on the Surveys page for shown count, conversion rate, average score, 1–5 mix, comments, page URL, and device context.